Privacy Policy

1. Introduction

Nova Reach Solution ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our WhatsApp-based AI automation services.

2. Information We Collect

• Contact Information: We collect your WhatsApp phone number and name when you interact with our bot.
• Business Data: Information contained in documents (receipts, invoices, product photos) you upload for processing.
• Usage Data: Metadata related to your interactions with our service for performance optimization.

3. How We Use Your Information

We use the collected data to:

• Process and validate business documents (e.g., LHDN compliance).
• Automate communications between your business and your clients/suppliers.
• Improve our AI models and service performance.
• Provide technical support and service updates.

4. Data Security

We implement industry-standard security measures to protect your data. However, please be aware that no transmission over the internet or mobile network is 100% secure.

5. Your Rights

You have the right to request access to the personal data we hold about you or ask for its deletion. Please contact us at our Kuching office for such requests.

6. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at: